Jun 24, 2019
£24,000 - £30,000 yearly
Our prestige client is looking to recruit an experienced Service Advisor for their busy car dealership in the Portsmouth area.
Salary; £24,000 basic - £30,000 OTE
Hours; Monday - Friday 08:00am to 18:00pm and 1 in 3 Saturdays on a rota basis
Key Responsibilities ;
You will be responsible for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit.
You will regularly update and keep them informed of progress throughout the time their vehicle is with the service department.
Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices.
With other members of the team, you will maintain the administration of the and ensure all housekeeping and other admin duties are complete.
You will be required to deal with general queries and many other ad-hoc duties.
About you ;
We are looking for a 'hands on', customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure.
Good negotiation skills, excellent administration skills, a sense of humour and a keen eye for detail are required.
PC competency with knowledge of the Kerridge system and advantage and a desire to go that extra mile to help every customer will be pre-requisite.
You should be committed to increasing our Customer Satisfaction results and to maintaining department processes.
Experience in a similar role within a dealership environment is essential to succeed in this role.
Before applying, please ensure your CV is up to date and includes all relevant contact details; address, contact number and email address.
Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.
The Solution Auto