Aug 09, 2019
£27,000 - £30,000 yearly
Are you a Digital Marketer with a track record in deploying Digital Marketing strategies? Do you have a proven background in customer orientated marketing activities? Are you seeking a new role where your voice will be heard when making recommendations to Director level stakeholders? As a Digital Customer Experience Specialist with the MSXI Global group, you will have the opportunity to lead and coordinate key digital marketing projects and processes for the Ford Retail Network to ensure an outstanding automotive aftersales services and deliver first class customer experience (CX). It is likely you will have a Digital Marketing background and/or working with creative agencies, along with proven analytical skills and experience of delivering new systems or applications into the market place. You will be a strong communicator and have the confidence to provide briefings and recommendations to colleagues on the CX project status. Candidate Duties: Day to day you will review and analyse the CRM data to see the success of campaigns, as well as making recommendations for any alterations!! You will work with colleagues to develop and assist Dealers with implementing successful programmes to support the Ford vehicle ownership experience. You will co-ordinate with Dealers and the Field Force to implement targeted customer contact strategies and contribute to the departments overall CRM strategy. The Digital Customer Experience Specialist will take a lead role in maximising the use of the full suite of digital CX programmes - this will require establishing a good working relationship with the Ford Service Business Managers, Dealers, and European programme leads for digital applications Analyse market report data in order to develop recommendations for key products and services to be communicated and returns that can be expected from CRM via internal system Develop content proposals for customer contact programmes and development of HTML files required for fulfilment via Ford CRM systems Assist with the implementation of the Ford aftersales CRM contact strategy Support and co-ordinate programmes with the Ford field team Maintain awareness of the FMC's quality policies/ procedures Conceive and implement strategies for all aspects of the aftersales Digital Strategy Candidate Specification: Automotive Marketing experience essential Highly computer literate in MS office, especially Excel Willing to occasionally travel to support dealer visits all over the UK Experience with dealer web applications or management systems is high desirable Able to organise, prioritise tasks and cope with competing deadlines Experience in Marketing Brand Management an advantage Working Pattern and location: Based in Dunton, Essex Full time and prepared to work additional when needed What we can offer you: Salary up to £30,000 depending on experience Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. Potential to progress within the company, with global opportunities updated regularly. About MSXI: With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Warranty & Technical Parts & Service Retail Performance Management Customer Engagement Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. Apply now: To apply for this role please email your CV to the UK Recruitment team on UKRecruitment@msxi-euro.com. Shortlisted candidates will be invited to undertake a video interview and face to face interview in the Dunton office MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.
MXS International UK Dunton Technical Centre, Basildon, UK Full time